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Mobile App Privacy Policy

Last Updated: July 14, 2025

This Privacy Policy explains how Nail Order ("we," "us," or "our") collects, uses, and shares your information when you use the Nail Order mobile app (the "App") on iOS or Android devices.

By using the App, you agree to this Policy. For questions, contact us at:
Email: customerservice@nailorder.co.uk

1. Data We Collect

We collect data essential for the App’s functionality and install attribution (via Facebook Ads):

A. Account Data

  • When you log in via Shopify, we sync your:

    • Email address

    • Shopify customer ID
      to create/manage your App account and track discounts.

B. Device Data (Anonymous)

  • Push Notifications: If enabled, we store a device token to send order updates (and optional marketing messages).

  • Crash Reports: We use Sentry (anonymous data only) to monitor app stability (e.g., device type, OS version). No identifiable user data is collected.

  • Advertising Identifier (AAID/IDFA) [if enabled]: Used only for attributing app installs to Facebook Ads.

C. User-Provided Data

D. Facebook SDK Data

To measure ad performance and attribute installs, the Facebook SDK may collect:

  • Device information (OS version, model).

  • Advertising ID (if enabled).

  • App events (e.g., installs, opens).
    This data is anonymized and governed by Facebook’s Data Policy.

2. What We Do NOT Collect

  • No cookies or tracking beyond stated purposes.

  • No precise geo-location data.

  • No analytics tools (e.g., Google Analytics, Clevertap).

3. How We Use Your Data

Your data is used solely for:

  • Account management (via Shopify/Firebase).

  • Order/discount tracking.

  • Push notifications (if enabled).

  • Crash reporting (anonymous, via Sentry).

  • Ad install attribution (via Facebook SDK).

  • Legal compliance.

4. Data Sharing

We only share data with:

No data is sold to third parties.

5. Data Retention & Security

  • Account data is retained until you request deletion or after 2 years of inactivity.

  • Payment data is handled by Shopify; we do not store credit card details.

  • Facebook SDK data: Retained per Facebook’s policies (typically 90 days).

  • We use industry-standard security measures but cannot guarantee absolute protection.

6. Your Rights

You may:

  • Request access to or deletion of your data via customerservice@nailorder.co.uk.

  • Disable push notifications in your device settings.

  • Withdraw consent for marketing messages (if enabled).

  • Opt out of ad tracking (via device settings: Android / iOS).

Deletion requests are processed within 30 days.

7. Changes to This Policy

We may update this Policy and will notify users of significant changes. Continued App use implies acceptance.

Contact: customerservice@nailorder.co.uk