• After placing an order, our customer service team will reach out with detailed instructions
• Receive your prepaid returns label when you are ready to return your bottles within 6 months
• Carefully package up your bottles, ensuring they wont break during transit. Please note all bottles must be returned at once.
• Send your bottles within 7 days of receiving the label
• Upon receipt your store credit will be issued

Not sure if your products are eligible? Please reach out to us by email on customerservice@nailorder.co.uk

* A professional brand is considered to be a brand not widely available on the open market but rather marketed to professionals. To make this easier to determine we have done some research and found that any brand that we would consider to be "professional" sell their gels for no less than £8 a bottle. As a result and to make it easier for our customers to determine, we have decided that any bottle of gel returned should have a full retail value of no less than £8 exc VAT. Mini bottles from other brands will also be accepted as long as their non discounted retail value meets this threshold.

How many bottles you can return depends on the package that you have bought above.

You are entitled to return any number of bottles from 1 to the maximum your package entitles you to.
For instance if you select the intro package that entitles you to return any number up to 50 bottles.

Each bottle returned will earn £2 store credit to be used at any time.

Great question!

We have inquired high and low in regards to finding an environmentally friendly / recycling solution for your old bottles, however, unfortunately, we have been unable to find such a solution. Due to the toxic nature of gel polish and the impossible nature of cleansing the gel from the bottles, gel polish bottles should be disposed of by way of a local household hazardous waste facility.

In true Nail Order fashion we have decided to do something a little different, we are going to commission an artist to make pieces of art out of the used bottles and auction these off.  Any money raised will be donated to charity.

Whilst oversas customers are more than welcome to purchase one of the bundles, we are unable to arrange a returns label for their old bottles, this is due to the massively increased costs of postage as well as the risk of us incurring customs charges on the returned bottles. Should any overseas customers wish to purchase a bundle and arrange their own return of their bottles, we will be more than happy to issue their store credit, please note any customers wishing to do this are liable for any customs charges incurred.

Bottle can be returned full or empty and anything in between.

Looking to personalise your bundle? No problem! If you are looking to swap items in or out of the bundle and changen things around please reach out to us, we would love to help you personalise your bundle.